Sales

GREAT FIRST IMPRESSIONS

This workshop is to underscore the value of putting clients first and to equip participants to carry out that mandate. Every encounter a client has with you or a member of your team should be like a ‘great first impression’, whether it is a customer service query, resolving a problem, or networking at an event.

Outcomes:

Increased knowledge and understanding of the elements of a ‘great first impression’
Personalized game plan to create your own ‘great first impression’
Improved interpersonal skills leading to better relationships
Increased client loyalty due to better service

THE ART AND SCIENCE OF SALES MASTERY

Programme designed to create and/or strengthen your sales culture, and hone personal selling skills. We explore the science of sales: steps of the sales process; and the art of sales: the softer side – relationship building.

Outcomes:

Confidently identify and answer the # 1 question of ALL buyers
Master techniques to overcome the # 1 sales killer
Increased understanding of the two driving forces in the sales process
Improved time management skills

ADVANCED SELLING SKILLS

How do you really hook an audience? How do you get clients to ask you to tell them about your products and services? Is your rolodex working for you? Learn how to operate from a state of ‘competence and confidence’. Invest in your future at this intensive programme.

Outcomes:

Heightened interest from prospects in your products and services
Probe for the real needs and expectations of your prospects
Better negotiation skills
Improved closing ratio

SUSTAINABILITY OF SALES PROGRAMMES

This is the process of maximizing the learning experience by enhancing the participant’s ability to recall new concepts and information learnt during training and supporting the new behaviours until they become habits and are applied consistently on-the-job. The achievement of your business and personal goals depends on how well learning is converted into new behavioural habits.