The people who use your products or services are not concerned with which department provided it or if there was a star [...]

"The tongue has the power of life and death." - Proverbs 18:21a

Have you ever noticed that listening to some people raises your spirit, while listening to others incites within you very negative emotions such as [...]

"Feedback is the breakfast of champions." - Ken Blanchard

As we approach the end of the calendar year, performance reviews are often on the minds of both leaders and team members. Some persons want to finish [...]